PROFESSIONAL 820-605 100% ACCURACY - WIN YOUR CISCO CERTIFICATE WITH TOP SCORE

Professional 820-605 100% Accuracy - Win Your Cisco Certificate with Top Score

Professional 820-605 100% Accuracy - Win Your Cisco Certificate with Top Score

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Cisco Customer Success Manager Sample Questions (Q27-Q32):

NEW QUESTION # 27
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.

Answer:

Explanation:


NEW QUESTION # 28
Which method is directly associated with evaluating a customer outcome?

  • A. key performance indicators
  • B. metrics
  • C. benchmarks
  • D. milestones

Answer: C

Explanation:
One way that we can deliver value to this individual is by sharing industry best practices around the use of our solution set as well as benchmark data on how their organization is performing versus industry peers.


NEW QUESTION # 29
Refer to the exhibit.

What does this health score indicate?

  • A. The customer needs to consume more of this product.
  • B. The customer is unlikely to renew this license.
  • C. The customer needs to purchase more licenses.
  • D. The customer is unlikely to advocate for this product.

Answer: B

Explanation:
The health score in the exhibit indicates low engagement and utilization of the product's features, as evidenced by the low scores in key areas such as Utilization, Implementation, Use, Engage, Adopt, and Optimize.
Specifically, the zero scores in Engage and Adopt suggest that the customer is not fully leveraging the product, which is a strong indicator of low satisfaction or perceived value. This can lead to a higher likelihood of the customer not renewing their license. References: Best practices in customer success management and health score interpretation.


NEW QUESTION # 30
What is the first step a Customer Success Manager should take to identify why the solution was purchased?

  • A. Review the bill of materials
  • B. Collaborate with the sales team.
  • C. Engage with the customer
  • D. Evaluate the Customer Success Plan

Answer: C


NEW QUESTION # 31
Refer to the exhibit. The graph shows a customer with a software product and highlights the number of paid-for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?

  • A. The customer has increased usage, which shows a strong indicator of renewal
  • B. The customer's usage has seen a recent decline and the chance of them churning will be higher
  • C. The customer has a high probability to renew and will include an expanded opportunity
  • D. The customer's usage is too low to correctly measure the chance of their retention

Answer: B


NEW QUESTION # 32
......

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